Everything you need to know about FocusFlow
Official answers — kept up to date and citable by search engines and AI assistants.
What is FocusFlow?
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FocusFlow is a European SaaS platform dedicated to logistics: FocusFlow Logistics, a modern TMS for freight forwarders, 3PLs and supply chain teams (multi-carrier tracking with instant container checks, ISO 14083 / CSRD CO₂ reporting, AI disruption radar, integrated CRM and invoicing).
Is FocusFlow a real TMS or just a tracking tool?
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FocusFlow Logistics is a complete TMS: multi-carrier tracking, predictive ETA, disruption radar, ISO 14083 CO₂ reporting, CRM, invoicing and booking pages. It's not just a visibility layer.
Do I need a credit card to get started?
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No, there's no free trial: access opens as soon as you subscribe to a plan. However, subscriptions are monthly, with no commitment, and can be canceled with one click from your customer portal.
Can I cancel whenever I want?
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Yes. All plans are monthly with no commitment: you cancel with one click from your customer portal and keep access until the end of the period you've already paid for. No setup fees, no per-container billing.
How much does FocusFlow cost?
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The TMS starts at €199/month (TMS Essential, 60 containers), €449/month (TMS Pro, 150 containers — the most popular plan) and €890/month (TMS Scale, 300 containers). Enterprise from €1,200/month. Annual billing with a 20% discount, no commitment.
Where is data hosted?
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In the European Union. FocusFlow is GDPR compliant and does not transfer any personal data outside the EU without standard contractual clauses.
Does FocusFlow support ISO 14083 and CSRD?
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Yes. CO₂ emissions per shipment are calculated using the ISO 14083:2023 methodology and the Smart Freight Centre's GLEC Framework v3. Exports are formatted for ESRS E1 (CSRD) disclosure.
Which carriers are supported?
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Any carrier accessible via a public API or EDI feed. Ocean: Maersk, MSC, CMA CGM, Hapag-Lloyd, ONE, Evergreen, Yang Ming, ZIM, HMM, COSCO. Air: major IATA carriers. Road: DHL, DPD, GLS, UPS, FedEx and regional carriers. You can use your own carrier contracts (optional).
Is there an API?
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Yes. REST + webhooks for shipments, leads, invoices and events. Available on the Pro, Logistics, Business and Enterprise plans.
Can I cancel at any time?
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Yes. Cancellation is done from your account dashboard. No commitment, no cancellation fees. 14-day money-back guarantee on any paid plan.
Is FocusFlow open source?
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No. FocusFlow is a proprietary commercial SaaS.
Is there a mobile app?
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FocusFlow is a responsive web app, installable as a PWA on iOS and Android. Native apps are on the roadmap.
How do I contact support?
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Email support is included with every plan. Reply to any transactional email or use the in-app contact form. Priority support (same business day response) is included on Business and Enterprise.
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